Practical 'Sales Knowledge' training courses and workshops
Practical "Sales Knowledge" selling skills training courses, seminars and practical workshops would greatly increase your selling skills and sales performance.
What is “Major account sales strategy”? How to create the sales strategy? How to influence decision makers using sponsors? How to resolve hidden concerns?
What is “Selling to B2B clients” about? What are phases of the major sales cycle? How do you prepare and use sales FORM for planning a sales call?
What is key account management? What is key accounts analyses? Who are key account managers (KAM)? Why do you loose key accounts? How do you keep key accounts?
Why is debt collection important? What is the debt collection system? How do you react to clients excuses? Why clients do not pay? How do you manage emotional states?
Where are your sales? Where do you want to go? How will you get there? 50 questions + 50 right answers = better sales management + higher profit + loyal customers
Customer service paradigm? What customers want? Five levels of customer expectancy. How is customer service managed? Pro-active listening. Solving conflict situations
What is negotiating in sales? Types of sales negotiation. Sales process and negotiating. Ten commandments of negotiating BATNA best alternative to negotiated agreement
Sales presentation phenomena - Informing and convincing - Preparing successful sales presentation People buy from people they love - Preparing for unpleasant situations
Understanding relations between company and its customers. Loyalty is created by predefined scenario. Identifying key elements of customer experience
What is really selling? What customers buy? How buyer buys? Advice in sales. How to organize sales force? Teamwork and synergy in sales. Loyalty programs.
Organization culture, influence on communication - telephone communication – active listening - communication styles - preparing and presenting information - managing calls
Paradigm of direct selling – How to recognize different types of customers? Systematic selling process (10 steps) – Developing and maintaining quality relations with clients
How to use successful sales methodology? How to recognize customer types and sell? How to gain and maintain customer loyalty? Learn how to become successful retail salesman?
Learn how to use successful sales methodology? How to recognize and adopt to various customer types? How to gain and keep loyal customers? Learn how to work in teams?
How to make the first contact with customers? How to communicate the right information-message? How to up-sell, cross-sell? How to use effective sales methodology?